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The 12 types of intelligence

1 Sensory intelligence

Leonardo da Vinci, ranked as one of the top geniuses of all time, wrote about ways to develop your whole creative brain. He believed this process included developing all your senses, particularly your sense of sight. This particular sense is critical for many of us.

To connect with others, you need to constantly sense clues – the other person’s body language, their facial expression, what they are attracted to, personal effects in their office and how they respond to your conversation. All of this revolves around your ability to use your senses.

2 Intuitive intelligence

Intuition means different things to each of us. At one level it might mean letting go, at another, accessing an inner wisdom that is often obscured by the ego or an overactive and critical mind. Intuition may be called by different names: gut feeling, insight, perception or even ‘good judgment’.

Although often ignored or disguised, no matter what it is called and whatever its source, intuition is a necessary part of the decision-making process. Opinions vary on the role played by intuition in making the final decision, but there is no doubt that it is too important to be overlooked.
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3 Logical intelligence

People with highly developed logical/mathematical intelligences (math smart) understand the underlying principles of some kind of a causal system, the way a scientist or a logician does; or can manipulate numbers, quantities, and operations, the way a mathematician does.

4 Verbal intelligence

Verbal intelligence is our ability to communicate with words. Most of us are unaware of how much emphasis we place on the verbal presentation of others. Indeed, there is a correlation between vocabulary and income – that is, the more words you know, the more income you are likely to have. There’s no doubt about the value of investing in developing your knowledge bank of words. It will pay handsome dividends.

However, words are more than mere words. They can paint pictures, too. For example, when you think about your best friend do you just think of their name or does a picture of, or feeling about, that person come to mind?

5 Spatial Intelligence

Spatial intelligence is the ability to judge distance and time in such a way that the other person is more receptive to you and you become more memorable to him or her. Athletes know the importance of spatial intelligence. Those who have spatial intelligence perfected can make huge salaries as golfers, basketball or soccer players and the like.

6 Personal intelligence

Personal intelligence concerns how you manage yourself! We have approximately 40,000 thoughts each day. What is the quality of those thoughts? The quality of those thoughts impact on both your behavior and your success and enjoyment in life.

Also, people are attracted to those who are both positive and enthusiastic. If most of your thoughts are negative, your behaviors and results will also be negative. However, once you understand that you can manage your thinking process, you are well on the way to developing your personal intelligence. Understanding yourself, your thinking, behavior and moods will result in your being a far more balanced and happier person.

7 Musical intelligence

Musical intelligence revolves around your appreciation for music and rhythm, not necessarily your talent for it. If you enjoy background music, find yourself humming or whistling a favorite tune or enjoying a musical show, you are using your musical intelligence.

From time immemorial, music has been used by every known religion and society in some rhythmic way to place prayers into people’s long-term memory. In many cultures where people are unable to read, long texts are memorized simply by a rhythmic, repetitious pattern of singing or chanting. You may remember from your kindergarten days how you used music to learn to count or add.

8 Body intelligence

The mind and the body are inseparably linked. The way you approach each day will have a direct effect on your energy level. If you wake up feeling tired, that you hate your job and that you aren’t well enough rested, you will be physically dragging all day long. If, on the other hand, you awaken with the attitude that this is going to be a great day, you will feel energized.

No matter how smart you are, if you don’t take good care of your physical health and pay attention to what your body is telling you, you will not have the vigor and energy required to be successful in whatever enterprise you choose.

9 People intelligence

People intelligence is the ability to build a rapport with others. This is the critical skill in any successful career. Countless books and courses are available on this important subject.

10 Technical intelligence

Technology plays an increasing role in every aspect of our lives, especially in the area of communications. Where would we be without fax machines, mobile phones, computers, e-mail and the Internet, all of which are communicating information from one source to another?

So important is the need for technical knowledge on how to use a computer that 90 per cent of advertised jobs in most First World countries require computer literacy. The message is clear. If you are to be part of the new economy, you must be computer literate.

Technical knowledge is not only crucial to your personal success; the more you know about the technology relating to your particular industry, the greater an asset you become to your company.

11 Visual intelligence

In the human brain, part of memory comprises pictures made up from all five senses. The visual part of any presentation plays a far more important role than the verbal (what you say). In the way you are dressed, your mannerisms, behavior, you are like an artist painting a picture of yourself. We can’t overemphasize the importance of visual impact.

12 Creative intelligence

It was once thought that the mental skills found in the right hemisphere – that is, color, imagination, rhythm, space and pictures – were responsible for creativity. Now we know that it is the combination of both left and right cortical skills working together that results in the whole creative brain. Therefore, the more use you can make of all of your cortical skills, the more creative you can be.

If you haven’t tried it, take an art class. It is the key to increasing your whole creative brain because it is activating cortical skills you don’t normally use. Because art is, by its nature, creative it will stimulate your brain to be creative in other areas of your life, including your work

With Thanks from FutureVision

Customer Service Facts:

• Dissatisfied customers tell an average of 10 other people about
  their bad experiences.
• Satisfied customers will tell, on the average, 5 other people.
• It costs approximately five times more to attract a new customer
  than to keep an existing one.
• Up to 90% of dissatisfied customers will not buy from you again,
  and won’t tell you why.
• 96% of dissatisfied customers do not complain of poor service.

Why Customers Stop Buying From You:{+}

• 95% of dissatisfied customers will become loyal customers if
  their complaints are handled well and quickly.
• The first 30 seconds of a phone call or meeting sets the tone
  for the remainder of the contact.
• The last 30 seconds are critical for establishing lasting rapport.

Service is often one of the few variables that can distinguish
a business from its competitors.

What Infuriates Customers:

• Rudeness.
• Missing deadlines.
• Promises not kept.
• Faulty products.
• Difficulty with exchanges.
• Pushy sales people.
• Unqualified or untrained staff.
• Clichés.
• Being put on hold.
• Customer service lines being busy.

Why Customers Don’t Complain:

• Don’t think it will do any good.
• Not worth the trouble or personal stress.
• Don’t know where or to whom to complain.

What factors determine your customer’s expectations?

Superior Customer Satisfaction!

How to Deliver Superior Customer Service:

• Acknowledge people as soon as possible.
• Introduce yourself.
• Offer your help—and smile!
• Use the customer’s name.
• Listen to the customer and look them in eye.

If you have a customer with a problem:

• Make sure you understand the problem.
• Take action.
• Follow up.
• Thank the customer.
• Wow the customer.

Handling Irritated Customers:

• Let the customer vent.
• Listen attentively.
• Be genuine in your concern.
• Ask questions to clarify the complaint.
• Propose alternatives.
• Make sure the solution satisfies the customer.
• Apologize for the inconvenience.
• Act quickly.

Telephone Skills:

• Greet the caller pleasantly and promptly.
• Identify yourself and your department.
• Always ask permission before placing someone
  on hold.
• Use the caller’s name.

Remember:

• Every call is important.
• Be tactful.
• Take time to be helpful.
• Say “please,” “thank you”
  and “you’re welcome.”
• Return calls promptly.
• When leaving messages, always leave your name
  and telephone number, including your extension.
• Do not leave a caller on hold for more than 60
  seconds without coming back on the line.
• Always ask, “Is there anything else I can do for you?” before
  saying good-bye.

Authored by: Virgil Woolridge, Business and Industry Specialist, University of Missouri Extension

Date Reviewed: 2/22/03