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Posts Tagged ‘Business’

Management Slides for Second Semester

Chapter First - The Nature & Importance Of Entreprenurs

Chapter Two – Entrepreneural and Intrepreneural Mind

Chapter Two Notes - By Qazi Waheed

Chapter Three - The Individual Entrepreneur

Chapter Five – Creativity and the Business Idea

Chapter Seven - The Business Plan – Creating and Starting the Venture

Chapter Eight The Marketing Plan
Chapter Nine The Organizational Plan
Chapter Ten The Financial Plan

As my dad’s not overly astute in the financial management side of things, I agreed that I would help him out in that respect. I’m a year 11 Accounting student so we’ve covered most of small business bookkeeping. I’m just wondering which accounting method would be most appropriate (and which software).
The business I only likely (at present) to consist wholly of himself (service business). I would probably be listed as an employee in these circumstances though.

I am wondering what the most widely used business accounting software is? Or which programs would be the best to know?

I am thinking about going back to school to get another degree in accounting so I can take the CPA exam. I am wondering if accounting firms would look unfavorably at someone with 2 undergraduate degrees.

I’m start my own webstore from my home..I’m looking for the simpliest,most accurate, user friendly and most inexpensive accounting software possible…I have Windows XP Home Edition.

Hello Dear(s),

There it is the Sir Imran Wazir’s Presentation Slides about Marketing for BBA First Semester.

They are All about Basic of the Marketing; Presented very Easily.

Here are all of the Links for Presentations/ Slides to Download

For Downloading Chapter One – Marketing in a Changing World
For Downloading Chapter Three- Strategic Planing and The Marketing Process
For Downloading Chapter Four - The Marketing Environment
For Downloading Chapter Eight – Product, Services, and Branding Strategy
For Downloading Chapter Nine -  New Product Development and Product Life Cycle Strategies
For Downloading Chapter Eleven- Pricing Strategies
For Downloading Chapter Twelve- Marketing Channels and Supply Chain

Regards

Post Revisions:
25 December, 2008 @ 22:04 by Administrator
18 November, 2008 @ 16:48 by naveeddil
08 November, 2008 @ 5:28 by naveeddil

Customer Service Facts:

• Dissatisfied customers tell an average of 10 other people about
  their bad experiences.
• Satisfied customers will tell, on the average, 5 other people.
• It costs approximately five times more to attract a new customer
  than to keep an existing one.
• Up to 90% of dissatisfied customers will not buy from you again,
  and won’t tell you why.
• 96% of dissatisfied customers do not complain of poor service.

Why Customers Stop Buying From You:{+}

• 95% of dissatisfied customers will become loyal customers if
  their complaints are handled well and quickly.
• The first 30 seconds of a phone call or meeting sets the tone
  for the remainder of the contact.
• The last 30 seconds are critical for establishing lasting rapport.

Service is often one of the few variables that can distinguish
a business from its competitors.

What Infuriates Customers:

• Rudeness.
• Missing deadlines.
• Promises not kept.
• Faulty products.
• Difficulty with exchanges.
• Pushy sales people.
• Unqualified or untrained staff.
• Clichés.
• Being put on hold.
• Customer service lines being busy.

Why Customers Don’t Complain:

• Don’t think it will do any good.
• Not worth the trouble or personal stress.
• Don’t know where or to whom to complain.

What factors determine your customer’s expectations?

Superior Customer Satisfaction!

How to Deliver Superior Customer Service:

• Acknowledge people as soon as possible.
• Introduce yourself.
• Offer your help—and smile!
• Use the customer’s name.
• Listen to the customer and look them in eye.

If you have a customer with a problem:

• Make sure you understand the problem.
• Take action.
• Follow up.
• Thank the customer.
• Wow the customer.

Handling Irritated Customers:

• Let the customer vent.
• Listen attentively.
• Be genuine in your concern.
• Ask questions to clarify the complaint.
• Propose alternatives.
• Make sure the solution satisfies the customer.
• Apologize for the inconvenience.
• Act quickly.

Telephone Skills:

• Greet the caller pleasantly and promptly.
• Identify yourself and your department.
• Always ask permission before placing someone
  on hold.
• Use the caller’s name.

Remember:

• Every call is important.
• Be tactful.
• Take time to be helpful.
• Say “please,” “thank you”
  and “you’re welcome.”
• Return calls promptly.
• When leaving messages, always leave your name
  and telephone number, including your extension.
• Do not leave a caller on hold for more than 60
  seconds without coming back on the line.
• Always ask, “Is there anything else I can do for you?” before
  saying good-bye.

Authored by: Virgil Woolridge, Business and Industry Specialist, University of Missouri Extension

Date Reviewed: 2/22/03